We applied our wallet balance of $102.99 and $466.40 from our Merchant Gift card to the crib totaling $569.39. We looked in store for a crib that was not in stock, so we sat down and ordered it through the app. We had a number of merchandise returns that we brought into the store which was refunded to a gift card for 663.77. We also had a balance on our Wallet in the app from cash gifts totaling 102.99. My wife and I did our baby registry through Buybuy baby. I’ve never dealt with such incompetency and total lack of concern for a customer.Īll I want is to use my store credit that was from my original purchase with my money! I feel like I’m being robbed. After over an hour with an agent he told me he couldn’t help me and the revenue department would call me back within 48th. The exact same incompetency happened again. I emailed and called customer service and got nowhere all over again. However, when I went to go use the credit it was no longer in my account. They supposedly resolved the issue and gave me my money back. The next day, what do you know I got a call back from BB&B. If your request is to update your email preferences or unsubscribe click here.” Please contact us by visiting /help for answers to many frequently asked questions and contact options. I have emailed them at the email provided to me to get someone at corporate to address it and instead I get an email back saying this: They always say they’re escalating the issue and will have a supervisor call me back but nobody does. I’ve called customer service so many times over the last few years that I have lost count. Bed Bath & Beyond will not honor my old store credits totaling almost $200 supposedly because their staff do not know how to use the new pos system.
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